Shipping & Return

Shipping

Is delivery free?
Over $89 USD Free Standard Shipping. Over $189 USD Free Express Shipping.

When will I receive my order? 
Processing Time: It normally takes 3-5 business days for us to process and prepare your order. We do not ship on weekends or holidays.

Shipping Time: Standard shipping takes 10-20 days, Express shipping takes 5-10 days.

What should I do if my order card is in the mail or lost? 

All our orders have tracking numbers. It is also sent with insurance transportation and processing. If the order is stuck in the customs, returned or even lost in the process of sending, we are sorry! Postal service is beyond our control. However, in this case, as the package is insured, we will send you a new package with faster shipping and full tracking if possible. Please refer to our refund and return policy to see when it applies to shipping.

Do I have to pay customs and duties?
The prices shown on our website are in U.S. dollars, which means that you may be liable to pay customs duties upon receipt of your order. When your order arrives at its final destination, import duties, customs duties and related customs fees may be charged, which are determined by your local customs. The payment of these fees and taxes is your responsibility and we do not assume any responsibility. We are not responsible for any delay caused by the Customs Department of your country. For more details about the charges, please contact your local customs.

If you have any questions, please contact us feel free .

 

Refund

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at tyrion@huiruncrystal.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at tyrion@huiruncrystal.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.