Privacy policy

This Privacy Policy describes how USA Crystals Wholesale (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from https://www.usacrystalswholesale.com (the “Site”).

Contact Information

If you have any questions about this Privacy Policy, our data practices, or would like to submit a request or complaint, please contact us using the details below:

USA Crystals Wholesale
Donghai County Crystal Industrial Zone
Lianyungang City, Jiangsu Province, 222300
China

📧 Email: marinalili.xiao@gmail.com
👤 Contact Person: Marina

Information We Collect

When you visit or interact with our Site, we may collect certain information to operate our business and fulfill wholesale orders. This information may include personal data that identifies you directly or indirectly (“Personal Information”).

1. Device & Usage Information

Purpose:
To load the Site correctly, maintain security, and analyze how visitors use our website in order to improve performance and user experience.

How it is collected:
Automatically through cookies, log files, pixels, and similar technologies when you access our Site.

Information collected may include:

  • Browser type and version

  • IP address

  • Time zone

  • Pages viewed and interaction data

  • Referring websites or search terms

Disclosure:
This data may be processed by Shopify and analytics service providers that support our website operations.

2. Order & Transaction Information

Purpose:
To process wholesale orders, accept payments, arrange shipping, provide invoices or confirmations, communicate with buyers, and prevent fraud.

How it is collected:
Directly from you when you place an order or contact us.

Information collected may include:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment-related information (processed securely by third-party payment providers)

Disclosure:
Shared only with service providers such as Shopify, payment gateways, and logistics partners as necessary to complete your order.

3. Customer Support Information

Purpose:
To respond to inquiries, resolve issues, and provide wholesale customer support.

Information collected:
Any information you voluntarily provide when contacting us by email or through the Site.

Sharing of Personal Information

We only share Personal Information with trusted service providers when necessary to operate our business, including:

  • Shopify, which powers our online store

  • Payment processors for secure transactions

  • Logistics providers for shipping and delivery

  • Legal authorities when required to comply with applicable laws or regulations

We do not sell your personal information to third parties.

Advertising & Analytics

We may use analytics tools (such as Google Analytics) to understand how visitors use our Site. These tools may collect information through cookies or similar technologies.

You may opt out of certain tracking by adjusting your browser settings or using available opt-out tools provided by analytics or advertising platforms.

Use of Personal Information

We use your Personal Information to:

  • Offer and fulfill wholesale crystal products

  • Process payments and ship orders

  • Communicate regarding orders or inquiries

  • Improve our website, services, and customer experience

  • Comply with legal and regulatory obligations

Data Retention

We retain Personal Information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Your Rights

Depending on your location, you may have the right to:

  • Access the Personal Information we hold about you

  • Request correction or deletion of your data

  • Object to certain processing activities

To exercise these rights, please contact us using the details above.

Cookies

Our Site uses cookies to enhance functionality, analyze performance, and improve your browsing experience. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site.

Do Not Track

At this time, our Site does not respond to “Do Not Track” browser signals due to the lack of a consistent industry standard.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page.

Complaints

If you have a concern about how we handle your Personal Information, please contact us first so we can address the issue. You also have the right to lodge a complaint with your local data protection authority if applicable.