Shipping policy

✅ Shipping & Delivery Information

(Original Version – USA Crystals Wholesale)

Where We Ship

USA Crystals Wholesale supports international wholesale fulfillment.
We currently ship bulk crystal orders to buyers in the following regions:

United States, United Kingdom, Canada, Australia, New Zealand, France, Germany, Italy, Spain, Netherlands, Switzerland, Belgium, Finland, Portugal, Sweden, and Denmark.

If your destination country is not listed, please contact us to confirm availability before placing an order.

Order Fulfillment Timeline

  • Order Processing:
    Wholesale orders are prepared and dispatched within 2–4 business days after payment confirmation.

  • Shipping Origin:
    All orders are fulfilled directly from our China-based warehouse, located within a major crystal sourcing and processing region.

  • Estimated Transit Time:
    Air freight delivery typically takes 5–10 business days, depending on destination and customs procedures.

Shipping Methods

To ensure efficient and secure delivery of wholesale orders, we work with established international air carriers, including but not limited to:

FedEx, UPS, DHL, TNT, and other equivalent express logistics providers.

When necessary, an alternative carrier of comparable service level may be used to avoid shipping delays.

Shipping Costs

  • Complimentary Shipping is available for wholesale orders totaling $199 USD or more.

  • Orders below $199 USD will be charged shipping fees based on automated checkout calculations.

Shipping costs are determined by order weight, destination, and logistics method.

Customs & Import Responsibilities

International wholesale shipments may be subject to customs inspections, import duties, or local taxes.

  • Buyers are responsible for any customs-related fees required by their local authorities.

  • USA Crystals Wholesale cannot control customs clearance timelines and is not liable for delays caused by customs processing.

Delivery Confirmation & Tracking

  • Tracking details will be sent via email once your shipment is released

  • Tracking updates may appear within 24–72 hours after dispatch

  • Our logistics team monitors shipments to reduce the risk of delivery interruptions

Order Issues & Claims

We encourage buyers to review shipments immediately upon arrival.

  • Any issues related to damage, shortages, or product defects must be reported within 48 hours of delivery

  • Please provide clear photos and a description of the issue to assist with resolution

Claims submitted outside this timeframe may not be eligible for review.

Packaging Standards

Wholesale crystal orders are packed with both safety and sustainability in mind.

  • Protective packaging is used to minimize transit damage

  • Wherever possible, we utilize reusable, recyclable, or biodegradable materials

  • Our packaging approach balances product protection with reduced environmental impact

Need Assistance?

For shipping-related inquiries or wholesale order support, please contact our team:

📧 Email: marinalili.xiao@gmail.com

We aim to provide reliable logistics support for wholesale buyers worldwide.